I posted this video on Twitter, because I thought it was well done, and I wanted to pass on the word about how United treats people. This shows the power of web video…what the man couldn’t do on his own by calling and callling United, gets resolved because he made a clever song and great video explaining his situation to the world. CNN picks this up and WHOOOPS, here comes United, all ready to deal with the man and start paying restitution.
They’ll steal from you and treat you like crap, unless their doing so gets such wide attention. Don’t think for a minute that this will change policy. To save face they’ll only help the very visible customers.
The squeaky wheel gets the grease. Old expression that still holds true.